Deliveries and Returns

Delivery is free of charge to anywhere in the UK and we do not deliver to any other country.

We carry out deliveries ourselves to locations in Essex but use couriers or the Royal Mail to areas beyond.

Delivery days are Mondays to Fridays except for public holidays and we will leave goods wherever instructed.  If delivery is completed without anyone being present to sign for it, we will take a picture of the goods in situ as proof of delivery.

We will only deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). If you have requested that the goods are delivered without a signature this will be your responsibility.

Returns, Refunds and Exchanges Policy

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 28 days of your purchase.

Please email [email protected] to request a refund.

Send the item to wish to return to:

Simply the Best Pet Food Ltd

Clements Farm
Toot Hill

Please include the original receipt in the package.

Liability for the cost(s) of returned item remains the responsibility of the customer.